Shipping policy

We offer two delivery methods on items bought from the Marston & Langinger Internet store, standard courier service or special  POA (price on application) service.  

Standard courier service
The standard courier service will despatch your order via DHL Ground, this will take between 1 and 6 working days, depending on your location. 

Special service 
The special service is for items that can not be sent via courier due to:
- Items being heavy, large or deemed too fragile for a regular courier service
- To specific regions.
- Orders where the total weight is over 220lbs
- Or any single item that is greater than 150lbs in weight
- Items that are over 48 inches  

When an item is marked as POA we will contact you via email or telephone within two working days with a price to deliver the goods to the chosen delivery address.Once the price has been confirmed in writing, either via email or post and we have received your 50% deposit, we will proceed to manufacture any Made To Order goods. 

Made To Order goods are not returnable unless damaged or faulty. Please call the helpline if you require further information or assistance.  

Delivery time scales
Items marked ‘Made To Order’ on the website are not stock items, they are made especially for your order. Therefore these items will normally take between six and twelve weeks to be fulfilled. 

“On order” items – these items are currently not in stock but have been ordered. We anticipate an average waiting time of between four to ten weeks for delivery however this is only an approximation and so cannot be guaranteed. We will keep you informed of the progress of your order. 

For other orders once all items are in stock they will be despatched. Where an item is made to order we will request a 50% deposit when you place the order. When the goods are ready for despatch we will contact you so that we can request payment for the balance of your order.

Only when the goods are despatched will we charge your credit or debit card.   

Paint orders
Paint will be despatched by courier as soon as it has been prepared. There are two courier options, DHL Second Day and DHL Ground. The DHL Ground will take between 1 and 6 days to deliver, depending on your proximity to New York. 

For large orders of paint POA may be displayed, we will contact you regarding delivery costs.

Delivery to multiple addresses
If you wish for items to be sent to multiple addresses, please complete a separate order for each delivery address.  

Furniture Access
Please make sure you measure correctly before ordering any furniture. Consider doorways or limited access areas which the furniture will have to go through. If in any doubt please call the helpline.